I called our bank’s customer service hotline several times over the past few days and always choose the English menu. It really irks me that whenever I finally get a customer care representative on the line and ask, “Hi, do you speak English?” he (always a he) immediately becomes silent, leaving me to go, “Hello? Hello? Hello? Anybody there? Hello?” They never hang up. I guess they’re just praying that I give up and call again so I can be someone else’s problem. Isn’t there a protocol for when they get English calls? Doesn’t choosing the English option mean that I want an English-speaking person on the line?
I don’t expect everyone to know English. I just feel that it’s incredibly rude not to answer and leave a customer hanging like that. I did manage to speak to someone who spoke English (after choosing the “Make a Complaint” option) and he helped but when I asked him for more information on how to navigate the bank website, he tells me, “Your English is good, right? You can follow instructions on the website, right?” Are they this rude to everyone? Just women? Or just me?